Everything You Need
to Buy With Confidence

We manufacture a full range of woodworking machinery including CNC routers, edge banding machines, panel saws, drilling machines, sanding machines, and various auxiliary equipment. Our product line covers everything from small workshop tools to large industrial production lines. Whether you run a small furniture workshop or a large-scale factory, we have matched solutions. Visit ruiqistore.com to browse our full catalog.

Share your factory scale, the type of wood products you make, your daily output requirements, and your budget range. Our sales engineers will recommend the most suitable model with full technical parameters and a formal quotation. We serve clients from small 2-person workshops to factories with 100+ employees -- there's always a fit. You can contact us via WhatsApp or email for a free consultation.

Yes. We support full OEM/ODM customization including voltage configuration. Common options include 110V/60Hz (North America), 220V/50Hz (Europe, Asia), 380V/50Hz (industrial three-phase), and other regional standards. Please specify your local power supply when placing an order so we can configure the correct motor and electrical components before production.

All our products are CE certified and manufactured under ISO9001 quality management system. Every machine undergoes multi-stage quality inspection covering raw materials, in-process checks, and final performance testing before shipment. We hold 5 national patents and our 60 professional engineers ensure consistent manufacturing standards. CE certification documents can be provided upon request for customs clearance purposes.

Absolutely. We can provide video demonstrations of machines in operation, including processing samples with your specified wood type or dimensions. For larger orders, factory visits are also welcome -- we're located in Ningjin County, Dezhou City, Shandong Province, China. Contact our sales team to arrange a live video call or request product demonstration footage.

Our ordering process is straightforward:

① Inquiry -- Share your requirements (machine type, quantity, voltage, customization needs, budget).
② Quotation -- We provide a formal quotation with full specifications within 24 hours.
③ Confirmation -- Negotiate details (OEM options, delivery timeline, payment terms) and sign a sales contract.
④ Deposit -- Pay the agreed deposit (typically 30%) to initiate production.
⑤ Production -- We manufacture and conduct full quality inspection (7-25 working days depending on model).
⑥ Balance & Shipment -- Pay the remaining balance, then we arrange export packaging, customs clearance and shipping.
⑦ After-Sales -- Receive operation manuals, remote setup guidance and ongoing technical support.

For standard models, the MOQ is 1 unit -- we welcome single-machine orders from small workshops and individual buyers. For OEM/ODM orders with custom branding or special configurations, the MOQ may vary by product. Please contact us directly to discuss your specific requirements and we'll find the most flexible arrangement for your situation.

Yes, we offer full OEM and ODM services. Customization options include: your brand logo on the machine body and packaging, custom color schemes, voltage and plug type for your target market, multilingual control panels (English, Spanish, French, Arabic, etc.), custom machine dimensions or functional configurations, and branded user manuals and documentation. OEM orders typically require a higher MOQ -- contact us for specific requirements.

Production lead time depends on the machine type and order quantity. Standard models: 7-15 working days. Custom or OEM orders: 15-25 working days. Large bulk orders: timeline will be confirmed in the contract. We maintain stable inventory of common components and have 800+ factory staff, ensuring reliable production capacity and on-time delivery. You'll receive production progress updates throughout the process.

Yes. We conduct a full quality inspection before every shipment and can provide you with inspection photos and videos. If you'd like a third-party inspection, we cooperate with SGS, BV and other internationally recognized inspection agencies -- please arrange and notify us in advance. You're also welcome to visit our factory in Shandong for an in-person pre-shipment inspection.

We export to 100+ countries worldwide including the US, UK, Germany, Australia, Brazil, Mexico, South Africa, India, Southeast Asia and more. Available shipping methods include:

Sea Freight (FCL/LCL) -- Most cost-effective for heavy machinery; suitable for most destinations.
Air Freight -- Faster delivery for smaller machines or urgent orders.
Express Courier -- For spare parts, accessories or small components (DHL, FedEx, UPS).
Door-to-Door Service -- Available for select regions with full logistics management.

We'll recommend the most suitable shipping method based on your location, machine size and delivery urgency.

Estimated transit times (after production is complete):

• Southeast Asia: 7-15 days by sea
• Europe: 25-35 days by sea; 5-7 days by air
• North America: 20-30 days by sea; 5-8 days by air
• South America: 30-45 days by sea
• Africa / Middle East: 20-35 days by sea
• Australia: 15-25 days by sea

Actual transit times may vary due to port congestion, customs clearance, and seasonal shipping schedules. We provide tracking information once the shipment departs.

We handle export customs clearance from China and provide all necessary export documents: commercial invoice, packing list, bill of lading, CE certificate, and certificate of origin (upon request). Import customs clearance and local import duties in your country are the buyer's responsibility. We can provide accurate HS codes and product descriptions to facilitate smooth customs processing. For DDP (Delivered Duty Paid) arrangements, please contact us to discuss availability for your region.

All machines are packed using export-grade wooden crates or fumigation-free wooden pallets compliant with ISPM 15 international phytosanitary standards. Internal protection includes foam padding, stretch wrap, and moisture-proof materials. For sea freight, additional waterproof film and corner protectors are applied. Packaging is designed to withstand long-distance ocean transport and rough handling. Packaging photos are provided before shipment for your verification.

We recommend purchasing cargo insurance for all international shipments -- we can assist with this arrangement. If damage occurs during transit, please document it with photos and videos upon receipt, and notify us within 3 days of delivery. We will assist with insurance claims and provide replacement parts or repair solutions as quickly as possible. For serious transit damage, we'll work with you to find the most practical resolution, including sending replacement components at no cost.

We accept the following payment methods:

• T/T (Telegraphic Transfer / Bank Wire) -- Most common; 30% deposit + 70% balance before shipment
• L/C (Letter of Credit) -- Available for larger orders from established buyers
• Western Union / MoneyGram -- For small orders or spare parts
• PayPal -- Available for small orders (additional fees may apply)
• Alibaba Trade Assurance -- Buyer protection available through our Alibaba store

All transactions are conducted in USD. For first-time buyers, T/T with a 30% deposit is the standard arrangement.

Standard payment terms are 30% deposit upon order confirmation (to initiate production) and 70% balance before shipment (after inspection confirmation). For long-term partners and large-volume orders, we can discuss more flexible terms. For small orders under $500 USD, 100% prepayment may be required. All terms are clearly stated in the sales contract before any payment is made.

We understand this is a top concern for first-time overseas buyers. Here's how we protect your interests:

• We provide a formal sales contract with clear terms before any payment
• We're an ISO9001-certified, CE-compliant manufacturer with 20 years of export history
• Alibaba Trade Assurance is available -- your payment is protected until you confirm satisfactory receipt
• We provide pre-shipment inspection photos/videos for your verification
• Our business registration, factory photos, certifications and client references are available on request

We welcome video calls and factory tours to build mutual trust before your first order.

All prices are quoted in USD (US Dollars). Bank wire transfers (T/T) are processed in USD to our company account. If you need pricing in another currency (EUR, GBP, AUD, etc.), we can provide reference conversions based on the current exchange rate, but the final contract amount will be fixed in USD to avoid exchange rate fluctuation risk for both parties.

All machines come with a 12-month warranty from the date of delivery (or 14 months from shipment date). The warranty covers manufacturing defects and component failures under normal use. During the warranty period, we provide free replacement parts for defective components. Wear parts (blades, belts, brushes, etc.) are not covered under warranty but are available at low cost. Extended warranty arrangements can be discussed for large orders.

We provide comprehensive remote technical support through multiple channels:

• Video call guidance -- Live troubleshooting via WhatsApp, WeChat, or Zoom
• Operation manuals -- Multilingual manuals included with every machine
• Instructional videos -- Setup, operation and maintenance videos provided
• Email support -- Detailed written guidance for technical questions
• Spare parts supply -- Fast international shipping of replacement components

Our dedicated English-speaking (Myra, Phyllis) and Spanish-speaking (Peter) support teams are available to assist you directly.

We maintain a comprehensive spare parts inventory for all our machine models. For urgent needs, spare parts can be shipped via DHL, FedEx or UPS express -- typically arriving within 3-7 business days to most countries. For non-urgent maintenance parts, sea freight or economy air shipping is available at lower cost. We recommend that buyers keep a small stock of common wear parts (blades, belts, fuses) on hand to minimize downtime. We can advise on which parts to stock based on your machine model.

Yes. Every order includes:

• Detailed multilingual installation manual and wiring diagrams
• Step-by-step operation and maintenance guide
• Video tutorials for machine setup and daily operation
• Remote video call support during your initial setup

For large orders or complex CNC systems, we can arrange on-site installation and training by our engineers (travel costs apply). Most standard machines can be set up independently with our documentation and remote guidance.

If the machine fails to perform as specified in the contract under normal operating conditions, contact us immediately with photos or videos of the issue. We will:

1. Diagnose the problem via remote video consultation within 24 hours
2. Send replacement parts at no charge if it's a component defect
3. Provide full repair guidance or arrange engineer support
4. For serious quality issues, we'll negotiate a replacement or compensation solution

Our goal is to ensure every customer's machine operates properly. We have 20 years of export experience and our reputation depends on your satisfaction.

Due to the nature of heavy industrial machinery and the significant costs of international shipping and customs clearance, we are unable to accept returns for buyer's remorse or change-of-mind reasons. This is why we strongly encourage buyers to:

• Request detailed specifications, photos and videos before ordering
• Confirm voltage, dimensions and functional requirements in writing
• Conduct a pre-shipment inspection or request inspection reports

We take every step to ensure you receive exactly what was agreed upon in the contract. Our sales team is available to answer all questions before you commit to an order.

We accept return or exchange requests in the following situations:

• Wrong machine shipped -- Model or specifications differ from the confirmed contract
• Serious manufacturing defects -- Machine cannot function at all upon arrival and remote repair is not feasible
• Missing components -- Key parts absent that were included in the order

All claims must be submitted within 7 days of delivery with photographic/video evidence. We will review each case and propose the most reasonable solution, which may include sending replacement parts, providing a partial refund, or arranging an exchange for eligible cases.

If the return is due to our manufacturing error or quality defect confirmed by both parties, we will cover the cost of sending replacement parts or components. For full machine returns (which are rare for heavy machinery), shipping costs and logistics arrangements will be negotiated on a case-by-case basis.

In most quality dispute cases, we find that sending replacement parts or providing technical repair guidance is far more practical and cost-effective than a full return for both parties. We always aim for the most efficient resolution.

To file a quality claim, please contact your assigned sales representative directly via WhatsApp or email and provide:

1. Your order number and contract details
2. Clear photos and/or video showing the issue
3. A written description of the problem and how it was discovered
4. Date of delivery and delivery condition (note any visible packaging damage)

We will acknowledge your claim within 24 hours and propose a resolution within 3-5 business days. Our priority is always to resolve issues quickly and maintain a long-term business relationship.